A. Sales conditions for online purchases

1. General information

The terms set out in this part A apply to the Provider’s year-round offerings, including both summer and winter services.

The Customer is responsible for familiarizing themselves with the terms, product descriptions, and other relevant information on the website before placing an order. The Customer is solely responsible for ensuring that the order matches their own wishes and
needs. After placing the order, the Customer receives an order confirmation by email. The Customer must check that this matches the order and report any errors as soon as possible. The order is binding when payment is registered.

The Provider reserves the right to correct errors in case of printing errors, typographical errors, or system errors that may lead to incorrect information, for example prices. In such cases, the Provider may correct the error or cancel the order.

2. Prices and payment

The Customer must present proof of discount, coupon, voucher, or gift card before completing a purchase. Discounts apply only to regular prices, and no refunds are given after a completed purchase.

3. Discounts and gift cards

When purchasing ski passes online, you can buy them with or without an Axess chip card. If you purchase a ski pass with an existing Axess chip card, your ticket is activated upon the first passage through the turnstile/lift. If you don’t have an Axess card, you must purchase one. The card costs NOK 80, in addition to the ski pass price. If you have purchased a new Axess chip card online, you can collect it at the pick-up machine in Sirdal Skisenter. There is no deposit on Axess cards.

You can find the pick-up machines at the restaurant (Sirdal Lodge) and by the chairlift in Tjørhomfjellet, and at the warming cabin in Ålsheia. Scan the QR code you received in your email to retrieve the tickets.

4. Right of withdrawal and cancellation for online purchases

There is no right of withdrawal for the purchase of leisure activities such as lift passes, ski rental, or ski school, according to the Norwegian Right of Withdrawal Act § 22 letter m, when the agreement specifies a particular date or period for the performance of the service.

For other events, cancellation must be made in writing, as soon as possible and no laterthan 45 days before the event. Cancellations after this, for example due to illness, death, or other serious events, will be considered on a case-by-case basis based on documentation. Transaction and processing costs will be deducted in the event of a
cancellation.

When purchasing via the website, the Norwegian Right of Withdrawal Act applies insofar as it is applicable. The Customer may exercise the right of withdrawal by notifying the Provider within 14 days. Further information regarding the right of withdrawal and a standard withdrawal form is available on the Provider’s website.

5. Complaints

In case of defects related to the product or service, the Customer may demand correction, redelivery, price reduction, or cancellation of the purchase. Complaints must be submitted in writing to post@sirdalfjellpark.no as soon as possible. The Provider shall thereafter, within a reasonable time, evaluate the complaint and decide which remedies for breach if any, are applicable

6. Privacy

The Provider processes only personal data provided by the Customer and that are necessary to fulfill the agreement between the parties. The information is treated confidentially and is used to improve services, conduct customer surveys, and for
marketing purposes. The information is not sold to external parties. It is not processed to a greater extent than necessary to achieve its purpose. Personal data is disclosed only with consent, to fulfill the agreement, or when required by law.

For questions regarding personal data or rights such as access, correction, or deletion,
please contact post@sirdalfjellpark.no.

7. Disputes

Any disputes shall first be attempted to be resolved amicably between the parties. If this does not succeed, the matter may be brought before the «Forbrukerråd». Disputes are governed by Norwegian law, and a consumer may bring the case before the Customer’s ordinary venue in accordance with the Norwegian dispute act § 4-5 (7).

8. Contact

For any questions, contact the Provider by email post@sirdalfjellpark.no or telephone 51 20 81 80.

B. Special terms for winter activities

1. Lift passes and Axess chip cards

Lift passes purchased online can be loaded onto an existing Axess chip card or purchased with a new card. A new Axess chip card costs 80 NOK and has no deposit. It is collected at the pickup machine by scanning the QR code from the order confirmation. Pickup machines are located at the Lodge in Tjørhomfjellet, at the ski rental, and at the lounge (varmestuen) in Ålsheia. Season passes are personal and may not be transferred. The Customer must be able to document that they are the legitimate holder of the lift pass, and the pass must be presented upon request

In case of misuse or breach of rules, the Provider reserves the right to withdraw the card. The Provider adheres to FIS rules and guidelines, and breaches may lead to card withdrawal.

In case of misuse of a lift pass, including use of another person’s pass, incorrect pass or use contrary to these terms, as well as breaches of the Alpine Responsibility Code or instructions from staff, the Provider may impose sanctions.

Such sanctions may include withdrawal or suspension of the lift pass, expulsion from the
facility and/or the imposition of a control fee/additional charge. Serious or repeated breaches may result in permanent exclusion or reporting to the police.

Lost season passes can be replaced for a fee of 250 NOK. Season passes provide priorityaccess in case of capacity restrictions, but no guarantee of entry. With a season pass, the Customer can ski or snowboard in both Tjørhomfjellet and Ålsheia. The season normally runs from December to the end of April, depending on conditions.

2. Ski rental and ski school

Ordering and payment for ski rental and ski school must be done online, in the same way
as for lift passes and other products.

3. Permitted equipment in the facility

Permitted equipment in slopes, ski tows, and chairlifts includes alpine skis, telemark skis, monoskis, snowboards, cross-country skis, and snowblades. Approved brakes or retention straps (fangremmer) are mandatory for all equipment except cross-country skis. During transport on ski tows or chairlifts, the rear foot must be loose from the snowboard.
Equipment that cannot be attached to the body is prohibited in the chairlift. Snowskates
and snowbikes are currently not permitted

4. Training and competitions

Parts of the slopes may be reserved for competitions and training, which may affect availability

5. Groups, schools and organised groups

For bookings made on behalf of groups, including companies, schools, teams, or other
organised groups, the following applies:

• The person making the booking is the contractual party and responsible for payment
• The booker is responsible for informing participants of the applicable terms and conditions.
• Cancellation deadlines, payment terms, and possibilities for amendments may differ from those applicable to individual customers.
• Changes in the number of participants after any applicable deadline do not entitle the Customer to a price reduction

6. Weather and snow conditions

Weather and snow conditions in the mountains can change rapidly. The Customer isresponsible for assessing the conditions based on their own skills and experience. The Provider may change or cancel parts of the available offers in case of dangerous or
abnormal weather conditions.

7. Alpine responsibility code (FIS Rules)

By purchasing a lift pass from the Provider, the Customer undertakes to follow the Alpine
Responsibility Code. The rules are established by FIS for alpine skiers and snowboarders:

1. Responsibility to avoid injury
   You must behave in a way that does not endanger yourself or others.
2. Adapt speed to conditions
   You must ski/snowboard in control and adapt speed and manner to your ability,
   terrain, snow conditions, and traffic.
3. Duty to yield
   A skier/snowboarder coming from behind/uphill must avoid colliding with those
   ahead.
4. Overtaking/downhill
   Straight downhill skiing is prohibited except during organized training. When
   passing another skier or snowboarder, you must allow sufficient space for both
   controlled and uncontrolled movements.
5. Starting, entering, or turning uphill in a slope
   SWhen starting, entering, or turning uphill in a slope, you must ensure that this is done without danger to yourself or others. The same applies when resuming skiing after a stop.
6. Stopping in the slopes
   Do not stop or sit in narrow or blind spots
7. On foot in the slopes
   If walking in the slopes, you must only use the edges.
8. Ski brakes/retention straps
   Ski brakes/retention straps are mandatory. Ensure bindings are properly adjusted.
9. Respect signs
   Follow signage, markings, and instructions.
10. Help in accidents
    In case of injury, everyone has a duty to assist. Witnesses and involved parties must
    provide personal details.

It is prohibited to be in the ski facility outside opening hours. This may pose lifethreatening danger due to ongoing snowmaking and grooming work. Alpine skiing involves certain risks. Alcohol/drugs and skiing do not mix. Violation of the Alpine
Responsibility Code may result in expulsion from the facility. All activity outside marked, secured, and groomed slopes is at your own risk.

8. General information about refunds

No refunds are given due to bad weather, technical issues, icing on lifts or similar. No refunds are given for early departure due to unforeseen events.

These general limitations do not apply where the Customer is entitled to a refund under the specific provisions below, including in cases of operational interruptions, illness or injury.

9. Refund in case of operational interruptions

In the event of operational interruptions, i.e., lift stoppages and/or when more than 50% of the total slope offerings at the time of purchase cannot be used, the Customer is entitled to a proportional refund for the period during which the lift pass cannot be used.
The operational interruption must last at least 30 minutes, the total duration of interruptions must exceed 1/3 of the lift pass validity period, and the interruptions must not be covered by Section 10 below regarding force majeure.

This provision applies to season passes, including cabin passes and corporate passes.
No refunds are given for the purchase of day passes, half-day passes or evening passes.

10. Circumstances beyond the Provider’s control (Force Majeure)

Main rule

Season passes are non-refundable if the facility must close due to circumstances beyond the Provider’s control. Examples of such circumstances include weather and wind conditions, lack of snow, avalanches, lightning strikes, flooding, fire, power outages,
strikes, government orders or prohibitions, pandemics, and other circumstances the Provider could not reasonably foresee or prevent (situations considered force majeure according to Norwegian law). The Provider will notify the Customer of such circumstances.

Exception

If the facility is closed for more than 1/3 of the total ski days in the season, the Customer may claim a price reduction. The season’s length is calculated from opening to closing (may vary due to snow conditions).

Calculation of price reduction

The refund is limited to 50 % of the proportional share of closed time and to a maximum of 50 % of the purchase price. Calculations are made after the end of the season, and claims are processed only after the season concludes.

11. Refund in case of illness or injury

In the event of illness or injury, the Customer is entitled to a proportional refund (or a promo code for reuse on a date of choice within the current season, provided the service is not sold out) for unused days, subject to submission of a medical certificate if required by the Provider.

The refund applies only to the affected person and for the period during which the service cannot be used. The pass must be returned as soon as possible in the case of a cash refund.

12. Cancellation of events

These terms apply to all summer activities at Sirdal Fjellpark, including – but not limited to – the climbing park (Høyt & Lavt), Mountain Cart, electric bike rental, SUP/canoe/water park activities, frisbee golf, as well as organised activities for groups,
companies, and schools.

C. Special terms for summer activities

1. Scope Parties

These terms apply to all summer activities at Sirdal Fjellpark, including – but not limited to – the climbing park (Høyt & Lavt), Mountain Cart, electric bike rental, SUP/canoe/water park activities, frisbee golf, as well as organised activities for groups,
companies, and schools.

2. Conditions for participation

Participation in summer activities requires that the Customer and any other participants:

• follow instructions given by staff, instructors, or guides,
• comply with applicable age, height, weight, and skill requirements where relevant,
• use mandatory safety equipment correctly,
• are not under the influence of alcohol, narcotics, or other intoxicating substances.

The Provider may refuse participation or expel participants who fail to comply with safety rules or instructions. Such refusal or expulsion does not entitle the Customer to any refund

3. Participation at own risk

Summer activities involve a certain degree of risk. The Customer is responsible for assessing whether the activity is suitable for themselves and other participants, including with regard to health, physical condition, and experience.

The Provider organises the activities in accordance with applicable safety standards but cannot eliminate all risk associated with outdoor activities.

4. Weather and operational conditions

Summer activities are dependent on weather and ground conditions.
The Provider reserves the right to modify, interrupt, postpone, or cancel all or parts of an activity where this is deemed necessary for safety or operational reasons. Such assessment is made by the Provider and is final.

5. Cancellation and right of withdrawal – summer activities

The purchase of summer activities scheduled for a specific date or time period is exempt
from the right of withdrawal pursuant to the Norwegian Right of Withdrawal Act section 22 letter m.

Cancellations and any refunds are subject to the deadlines and conditions stated at the time of booking or otherwise specifically agreed. Failure to attend does not entitle the Customer to a refund.

6. Responsibility for equipment

The Customer is responsible for any equipment rented or provided during use. In the event of damage or loss, the Provider may claim compensation corresponding to the cost of repair or replacement

7. Groups, companies and schools

For bookings made on behalf of groups, including companies, schools, teams, or other organised groups, the following applies:

• The person making the booking is the contractual party and responsible for payment
• The booker is responsible for informing participants of the applicable terms and conditions.
• Cancellation deadlines, payment terms, and possibilities for amendments may differ from those applicable to individual customers.
• Changes in the number of participants after any applicable deadline do not entitle the Customer to a price reduction

D. Accommodation and food and beverage services

1. Scope

This section applies to all accommodation provided by Sirdal Fjellpark, including rooms, apartments, and cabins booked through the Provider’s website or booking systems.

2. Check-in and check-out

Check-in and check-out times are stated in the booking confirmation. The Customer must leave the accommodation unit in a clean and orderly condition by the agreed time.

3. Use of accommodation unit

The accommodation unit shall be used in accordance with the booking. Over-occupancy, subletting, or any use other than private accommodation is not permitted without prior agreement

4. Order, damage and liability

The Customer is responsible for damage to the accommodation unit, furnishings, or equipment, as well as for extraordinary cleaning resulting from misuse or abnormal use.

The Provider may claim compensation in the event of damage or breach.

5. Personal belongings

Stays are at the Customer’s own risk. The Provider is not liable for loss or damage to personal belongings.

6. Cancellation and no-show

Cancellation of accommodation is subject to the terms stated at the time of booking.
Failure to attend does not entitle the Customer to a refund

7. Food and beverage services

Food and beverage services are provided in accordance with the applicable opening hours, menus, and service locations. Reservations, events, and group arrangements may be subject to separate terms

Bringing own food or beverages is not permitted where expressly stated. The sale and
serving of alcohol are carried out in accordance with applicable laws and regulations.

8. Contact

For questions, contact the Provider by email post@sirdalfjellpark.no or telephone 51 20 81 80.