Terms and Conditions

Terms and Conditions

Sales Conditions

We kindly request all our guests to familiarise themselves with our guidelines for purchasing ski passes.

General sales conditions for ordering ski passes and other items online apply. These general terms apply between the provider and the person who, either by themselves or through others, places an order on the provider’s website or with the provider’s affiliated online partners.

The order may concern ski passes, purchase of other products and services such as ski rental and ski school, other activities, or a combination of these.

Buyer’s responsibility / stay informed

We urge our guests to update themselves by checking the information updated on our websites, our Facebook page, and information boards at each lift.

Before making a final order, you should read and become familiar with important information about the specific product. The buyer is responsible for ensuring that the purchase aligns with their wishes. The buyer is responsible for ensuring that the data in the confirmation (sent only via email) corresponds to the order.

Lift pass

When purchasing ski passes online, you can buy them with or without an Axess chip card. If you purchase a ski pass with an existing Axess chip card, your ticket is activated upon the first passage through the turnstile/lift. If you don’t have an Axess card, you must purchase one. The card costs NOK 80, in addition to the ski pass price. If you have purchased a new Axess chip card online, you can collect it at the pick-up machine in Sirdal Skisenter. There is no deposit on Axess cards.

You can find the pick-up machines at the restaurant (Sirdal Lodge) and by the chairlift in Tjørhomfjellet, and at the warming cabin in Ålsheia. Scan the QR code you received in your email to retrieve the tickets.

Ski Rental and Ski School

Booking and payment for ski rental and ski school take place like for ski passes and other activities.

Season pass

The season pass is personal and must not be transferred. In case of misuse or lending the card to others, the card may be confiscated. Also, the ski pass may be confiscated in case of guidelines or alpine trail rule violations.

If you lose your season pass, you can obtain a new one by paying 250,-.

Upon purchasing a season pass, you have priority access to the facility in case of capacity limitations. However, this does not guarantee a spot, but in situations where capacity must be restricted, the season pass holder will have priority, provided it is feasible.

Weather and Conditions Disclaimer

Guests must be aware that weather and conditions in the mountains may change. Before purchasing ski passes or booking ski rentals, guests must assess weather and conditions based on their skiing and snowboarding skills.

Refunds

There are no refunds for ski passes, ski rental, or ski school in case of bad weather, fog, snow, ice, technical issues, or similar situations (Angrerettloven §22 letter (m)). If you are unsure about weather conditions, please contact us before purchasing ski passes, booking ski rentals, or attending ski school.

For newly purchased ski passes, ski rental, or ski school for a specific date, if there’s an illness or injury, a new pass or rental can be provided for the person affected, and only for the days the ski pass, ski rental, or ski school has not been used. This applies only to the person affected by illness or injury. In case of an early departure due to unforeseen events, there will be no refund for ski passes, ski school, or ski rental.

Suppose pre-booked lift passes/tickets, ski rentals, and ski school sessions cannot be used due to illness/injury. In that case, the purchaser will receive a promo code for purchasing a lift pass for a chosen date, provided we are not sold out, by presenting documentation (doctor’s note) for the illness up to 1 day before arrival.

Pre-booked ski passes, ski rentals, or ski school that cannot be used for reasons other than illness or injury must be cancelled at least 10 days before arrival. In this case, a promo code will be sent to be used for purchasing ski passes, ski rental, or ski school for a chosen date, provided we are not sold out.

Note that promo codes must be used within the current season.

Any claims must be made within 5 days of the products end date.

Season Pass Refunds

With a season pass with us, you can ski/snowboard in Tjørhomfjellet and Ålsheia. The season runs from December to May as long as conditions allow us to remain open.
We aim for the season pass with us to be a good investment, providing you with a high number of skiing days and great experiences on our trails.

Operational Interruptions

In the event of operational interruptions—lift stoppage and/or when more than 50% of the total trail offering at the time of purchase cannot be used—the cardholder is entitled to a proportionate refund for the time the ski pass cannot be utilised. The interruption must last at least 30 minutes, and the total sum of interruptions must constitute more than 1/3 of the ski pass’s validity period.

There are no refunds for daily passes, half-day passes, evening passes, or hourly passes.

Force Majeure, Operational Interruptions

For operational interruptions beyond the ski resort’s control, a refund equivalent to 50% of the proportionate refund the cardholder is entitled to under the previous point shall apply. This is for interruptions resulting from weather and wind conditions, avalanches, lightning strikes, flooding, fire, power outages, strikes, etc., which are circumstances the facility could not reasonably have anticipated at the time of purchase. The facility must demonstrate that the operational interruption is due to such conditions and could not reasonably avoid or prevent their consequences.

Based on the above provision, it follows that the cardholder is not entitled to the total purchase amount, only a proportionate refund for the time the season pass cannot be used. The maximum amount that can be claimed for lack of snow is 50% of the ski pass’s purchase price. This assumes that the facility cannot open for the season. Conversely, if the facility remains open for more than 1/3 of the season, the cardholder is not entitled to a refund.

In other words, for closed days beyond 1/3 of the total number of ski days in the season, the cardholder can claim a refund for 50% of the proportionate share of the time the ski pass cannot be used. This calculation involves dividing the value of the ski pass by the number of days in the season. This “daily rate” is crucial for determining the size of the refund claim.

If the facility remains closed throughout the season—100 days in total—that would mean a refund of half the amount paid for the season pass.

Any refund claims cannot be settled until after the season ends. Until the season closes, the facility owner can reject any refund claims. Any claims for a refund must be directed to the facility owner after this point.

Right of Withdrawal

For the purchase of ski passes, ski rental, and ski school online, there is no right to cancellation or refund, pursuant to Section 22, letter m of the Right of Withdrawal Act. This also applies to packages and promotions containing dated ski passes or dated events. Feel free to contact us.

Various discounts

The customer is responsible for presenting discount coupons/vouchers/gift cards before purchasing ski passes. There will be no refunds afterward. Note that discounts apply only to regular prices.

Training and Competitions

Parts of the competition trails may be reserved for competitions and training.

Axess Card

If you do not have an Axess card, you must purchase it. The card costs NOK 80, in addition to the ski pass price. If you have an Axess card without technical issues, it can be recharged and reused. There is no deposit on Axess cards.

Disclaimer

We reserve the right for potential publishing or correction errors on websites and other printed information about the offers we provide.


Online Booking of Anything Other than Ski Passes

These conditions apply to all online sales of events and services from Tjørhomfjellet AS to consumers. These conditions and your order confirmed through an order confirmation constitute the entire agreement basis for the purchase. The conditions and other information on Tjørhomfjellet AS are only available in Norwegian.

Purchases are regulated, among other laws, under the Consumer Purchases Act, Personal Data Act, E-commerce Act, and Credit Purchases Act.
When these conditions require written form, this is fulfilled by using email or letter.

Parties

Seller: Tjørhomfjellet AS, Tjørhomfjellet 53, 4443 Tjørhom, org.nr.: 987 076 534, phone: 51 20 81 80,
email: post@sirdalfjellpark.no, hereinafter referred to as ‘we’ or ‘us.’
Buyer: the person indicated as the buyer/payer in the order, hereinafter referred to as ‘you,’ ‘your,’ or ‘yours.’

Ordering and Agreement Process

Your order is binding when the order and payment are registered on our server (computer). Simultaneously, we are bound by your order if it does not deviate from what we have offered in our online store, our marketing, or otherwise.

When we receive your order, we will confirm it and automatically send an order confirmation to the email address provided. Upon receipt, please review the order confirmation and check if it aligns with your order.

We reserve the right for potential writing/printing/system errors that may lead to discrepancies between your order and the order confirmation, such as price misinformation. We reserve the right to correct obvious errors after the order. Nevertheless, you have the right to enforce your original order if it aligns with what we have offered.

Information provided in the online store

All the personal data we collect is gathered to understand and improve our services and products, ensuring you get the best user experience on our websites.

We strive to provide our customers with as accurate product information as possible. However, we reserve the right for potential writing/printing/system errors, which might prevent us from delivering according to the data given in our online store, marketing, or otherwise. Furthermore, we reserve the right to cancel your order or part of it if the product is out of stock. In situations of stock depletion, you will be notified, possibly with information about alternative offerings. You will have the opportunity to accept our new offer with the changes we specify concerning your order or cancel the order.

Prices

All prices include value-added tax. The total cost of the purchase will be displayed before ordering and includes all expenses associated with the purchase.

Payment

You can choose to pay for your order with Visa, Mastercard, or American Express. The transaction is processed through Stripe, ensuring a secure and safe money transfer.
The order is binding upon payment for the event with a confirmed approved transaction.
Keep a printout of the confirmation.

Your Rights for Faults and Deficiencies (Complaints)

If the product has faults or deficiencies, you may, under the circumstances, demand correction of the defect, re-delivery, price reduction, or cancellation of the purchase. Any complaint must be made immediately and in writing.

Cancellation

Cancellation must be made in writing, as soon as possible, and at the latest 45 days before the event. Cancellation after this, for instance, due to illness, death, or other serious events, will be handled on a case-by-case basis based on enclosed documentation.
In case of cancellation, incurred transaction and processing costs will be deducted.

Cancellation of an Event

We reserve the right to cancel an event without triggering any obligation for compensation.
The fully paid participant/registration fee will be refunded in case of cancellation.

Force majeure

Events beyond Tjørhomfjellet’s control, such as accidents, illness, breakdowns, fire, strikes, natural disasters, terrorist or war actions, etc., entitle the cancellation of the agreed-upon contract without any obligation for compensation. The customer shall be notified immediately and without delay.

Safety and Weather Conditions

Tjørhomfjellet AS reserves the right to continuously change and/or cancel all or parts of the delivery due to dangerous and/or abnormal weather conditions. Such changes and/or cancellations do not entitle compensation or refund.

Privacy Policy

We primarily process only the personal information you provide to us, which is necessary to fulfil our obligations towards you. All information is treated confidentially and securely stored. We also use your personal information to conduct customer surveys and marketing. The information is not resold to external parties. Only Tjørhomfjellet AS and our partners will be able to use customer information. Your personal information is only disclosed to others when:
– you have consented to the disclosure when we must complete the agreement with you or in cases mandated by law.

If you have any questions about personal information related to you or want to exercise your rights for correction, blocking, deletion, etc., according to the Personal Data Act, you can send an email to post@sirdalskisenter.no

Disputes

The parties shall attempt to resolve any disputes amicably. If unsuccessful, you may bring the matter to the Consumer Council near your residence. All disputes shall be determined under Norwegian law. If brought to court, it shall be decided in your (the buyer’s) jurisdiction, usually near where you reside.

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